Vodafone and European Roaming

June 22nd, 2012 Tags: , , ,

As part of an EU Directive, all of the UK networks need to reduce their roaming costs, with the directive setting new maximums you pay for calls, texts, and data. Vodafone were one of the first to announce a new way forward; their new Vodafone Euro Traveller allows you to pay £3 per day and then you have full access to your UK minutes, texts and data. This is an improvement on their old scheme, which was competitive (compared to the other networks), which offered to make and receive calls for a 75p connection charge, and then use up your UK minutes.

With the £3 per day option, it’s nice and clear what you can and can’t use each day, although obviously a 14 day holiday would incur £42 of roaming charges, but at least the rest of your usage would be the same as the UK.

So, that’s nice and clear then?

Well, no.

If you opted into Vodafone Passport (to get those good roaming call rates before), then without Euro Traveller, you’ll stay on those Passport rates, except, for many people, these will no longer be the best rate to be on, as Vodafone is introducing a new set of roaming rates for non-Passport customers as from 1 July, which may well work out cheaper:

Vodafone Passport rates are:

Making a call Receiving a call Sending a text Sending a picture message Using mobile internet
75p connection charge plus your standard home rate or you can use your inclusive Vodafone Freedom Freebee minutes 75p connection charge, then no further charge for up to 60 minutes. Then 20p a minute after that. 11p a text 36p a text £2 a day for 25MB (midnight to midnight, UK time). £1 a MB after that

As from 1 July 2012, the Vodafone standard rates will be:

Making a call Receiving a call Sending a text Sending a picture message Using mobile internet
28p a min (minimum call charge of 30 seconds; after that, you’ll be charged per second) 7p a min (you’ll be charged per second) 8p a text 36p a text 69p a MB for the first 2.9MB. Then no further charge until 25MB. 69p a MB after that.

So, let’s take data; it was £2 for 25MB and then £1/MB afterwards, now it’s (assuming you use at least 3 MB) £2 for 25MB, and then £0.69/MB. The only case where it’s cheaper is if you used less than 3MB of data a day…

For calls, it’s less clear, if you make long calls, the old Passport rates may work out better overall, whereas for texts it’s clear the new rates are better.

Also, I should point out that I’ve been looking at this from a European perspective (and mainly PAYG rates); if you travel outside of the EU, you will need to study the Vodafone website very carefully to work out what deal is best for you. One nice feature (at the moment); you can opt in and out of Vodafone Passport as you please, so you don’t have to stick to one of these three pricing methods.

Vodafone continue to show a leading position in their roaming rates in my opinion, and should be a consideration for anyone going abroad.


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One Response to “Vodafone and European Roaming”

  1. Matt Says:

    Vodafone Euro Traveller works out incredibly expensive if you are mainly a data user with varied roamed call use.

    Data Traveller cost only 10 pounds a month for 25mb a day. In my case calls varied but in total monthly bill if I was roaming for a month was never as high as what it would cost with Euro Traveller – around 90 pounds!

    As Vodafone removed the old services without giving the option to keep them, many customers and I are fighting to be released from our contracts as they are now pretty much useless when abroad and we chose Vodafone due to these services being available. Vodafone, however, are not allowing this and so complaints have been lodged with Ofcom, the Ombudsman and BBC Watchdog.

    You can see the discontent here:
    http://forum.vodafone.co.uk/t5/Pay-Monthly-Services/Eurotraveller-questions/td-p/1150087

    I urge all of you who are unhappy not to just sit back and take this kind of treatment. The more Vodafone see that people are upset and their reputation going down the drain, the more they are likely to worry and listen!

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