HTC Hero – the Good, the Bad (and the Ugly?)

July 12th, 2010 Tags: , , , , , , , , , , ,

After a good few weeks of using an Android phone for the majority of tasks I perform (except receiving calls), how have I found the phone? Thanks to 3MobileBuzz, I’ve had an HTC Hero on loan, and although not the newest of phones, it’s still interesting to see whether it can handle all my needs.  In fact, just before the phone I wrote down the 30 most important tasks I currently use my Symbian for just to remind me the sorts of applications and tasks I needed the phone to perform.

So, a small caveat; as the phone came preconfigured with a SIM, Google Account and Spotify Premium account, I haven’t used the phone with my Google Acount (ie Mail, Calendar etc.) and I haven’t used it for receiving calls (as none of my friends know this phone’s number). Finally, as a loan phone, I have limited myself to *free* Android apps.

The Good – In nearly every task I’ve thrown at it (including a few extra ones), it’s excelled, and the phone has worked well.  Applications have been available to help with the task at hand.  Spotify (in both online and offline mode) proved to be a useful application (although quite why, when you have a track in the local cache, it continues to consume online data I don’t know).  In the majority of tasks I wanted to perform, there was a free app to help out (something that’s not true of Symbian, although it’s close), and in many cases, the best app appeared to be the free app too.  Apps were available to integrate into the phone; although it’s against the T&Cs to export phone numbers from the Facebook site, the Facebook widget was at least able to offer to dial numbers direct for you.  The phone was not too heavy, and easy to use one-handed as well as with two (and not suffering from the way I held the phone 😉  Many options were configurable, or 3rd party tools are available to help achieve a little tweak here or there.

The Bad – Not every app though performed well; a few have crashed regularly, making it feel a little like when you beta test software; some of the apps that crashed had 1 or 2 updates during the time, yet still continued to crash.  Whether or not this is a result of the phone still being on Android v1.5 I don’t know, but this is at least being fixed (hopefully) this month.  Another thing missing (not that Symbian is any better, but the iPhone is) was that there was little consistency in the UI between the different programs from different authors, and little consistency between the widgets available too.  Also, although everyone berates Symbian for constantly asking you which connection you want to use, there were a few times when I actively wanted to use 3G over Wi-Fi (accessing 3UK‘s Planet 3 website or knowing that I was too far from the Wi-Fi for it to work reliably), and this level of control is not available.

So, overall, I enjoyed the phone, and the Capacitive screen made me realise what an impact this has on the whole UI, and whether even the newest phones from Nokia which continue with Resistive screens can be as much as a success (of course, the new Nokia N8 is Capacitive).  Having said I enjoyed it, the third party apps crashing regularly did put me off a little.

The ugly? It may have been this particular phone, but it struggled to hold a connection to my Wi-Fi.  Whenever it lost it (even when in the same room), it brought home that the 3G radio signal was equally awful (The HTC Hero seems to have a reputation for having a poor 3G antenna design especially in poor signal areas), meaning I was often left without net access at home (although in many other areas where the 3G was stronger it performed well).

Would I buy an Android phone? Yes, but more likely the HTC Desire (also available from 3UK), which offers a later OS version and is more powerful, but I would like to see some improvements in the overall experience.

Thanks again to 3MobileBuzz for the loan of the phone.


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One Response to “HTC Hero – the Good, the Bad (and the Ugly?)”

  1. James Body Says:

    I suspect that much of the app crashing issues that you are seeing can be atributed to the 1.5 Android build tht the 3 Hero still ships with.

    I have experienced a number of app related problems with my Hero too – inevitably this seems to occur with the newer and whizzier apps.

    I look forward to the updated 2.1 build making it out of 3 at some time in the new future to give my Hero a new lease of app joy!

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